Terms and Conditions

General
A game-server is dedicated to you, as soon as the order has been processed. This lasts for the entire rental period.
As soon as the order has been processed SpeedGaming employees or automated system will create the game-server as soon as possible, and it will be available in your control-panel.

SpeedGaming employs JavaScript. Some functions might not work if JavaScript is disabled in your browser. It is your own responsibility to ensure that you have JavaScript capability in your web-browser when using SpeedGaming services.

You are not allowed to have more people on the server, than what you have paid for, nor is it permissable to illegally alter the amount of slots.

Depending on the servertype, the following apply 24/7:
Private servers must always be password protected.
The server may not be borrowed or rented to a third party without prior written consent by Speedgaming.
Public servers can be operated without and with a password on the server depending on the wishes of the rentee. Public servers may also not be borrowed or rented to a third party without prior written consent by SpeedGaming.

Please note that it is not allowed to use a private server for ”gathers” or similar activities. This means that the password for a private server may not be distributed to third parties in any way, shape or form what-so-ever.
Gathers are allowed on public serveren, where the rentee is welcome to apply a password to the server.

We reserve the right to anonymize and publish any Helpdesk Ticket processed in our system, with the sole purpose of improving customer care and service. r.

Server down-time and errors

SpeedGaming, by default, has an unconditional duty to mend any fault as well as re-establish connection to every downed server.

Downtime & server failures
SpeedGaming acknowledges that down-time might occur, both of physical servers and dedicated game servers. In either case it is the duty of SpeedGaming to restore operations to affected systems as soon as possible. Customers who have suffered from downtime will be given one day of lease-time corresponding to the days lost due to down-time, beginning from the first day of down-time. (I.E. 3 days of downtime grants an additional 3 days of lease-time.)

Server crashes caused by the installation of mods or similar third party modules are not entitled to additional lease-time in case of problems although SpeedGaming is still obliged to restore operations to the affected server, by reinstallation to default settings if deemed necessary.
If there are errors in a newly delivered server without any Modifications or third party modules SpeedGaming has to restore operations as quickly as possible, with no loss of server lease-time imparted on the customer.

Copyright
This page and all content including, but not limited to, all text, images, graphic elements, systems and files(unless otherwise noted) are owned and copyrighted by Speedgaming. It is illegal to utilize or publish our copyright protected material without previously obtaining written consent. We will enforce our rights to the fullest extent of the law, and all breaches of copyright will be handled in a court-of-law if written warnings are not followed immediately.
Valve, Steam, Team Fortress, Day of Defeat, Counter-Strike, Counter-Strike: Source og Counter-Strike: Condition Zero and other products featured on the site are the property of their respective copyright holders.

Legal
It is illegal to forcibly access the personal data of others. If un-authorized use of a SpeedGaming customer profile is logged, SpeedGaming is allowed to issue or warning or delete an account without warning with a loss of all attached products, and no re-imbursement possible.
A SpeedGaming is entirely personal, and cannot be used by individuals other than the rentee. Abuse by a third party who has obtained the logon information of the customer profile is entirely the responsibility of the customer, and SpeedGaming cannot be held liable.



Fair Use Policy

By default unlimited trafic is included with a SpeedGaming server-product. However, if any mis-use of this is detected, SpeedGaming can issue a formal warning and if conditions do not change a server can be shut down permanently if the abuse continues.
No refund will be available in this case.

SpeedGaming only offer services and products for customers with legal intentions.
SpeedGaming reserves the right to refuse service to a specific individual or group. 



Terms of Payment
Payment is possible by credit card and/or bank-transfer/homebanking. If credit card is used SpeedGaming will, on a best effort basis, create the server immediately upon completed payment unless otherwise specified.
If automatic server-creation is disabled, we will process orders as fast as possible by a best effort principle. If banktransfer/homebanking is used we will create the server as soon as the payment has been received by our bank. Allow 1-2 business days for the transfer to complete.
In some cases a screendump of the bank-transfer window will be accepted as proof of purchase, and the server can be created immediately. Send your screendump and order information to info@speedgaming.pro.

The order must be paid in full within 7 days, or the order will be considered invalid and cancelled automatically.

All SpeedGaming services are pre-paid. 



Return Policy

As a SpeedGaming customer you are entitled to a full refund within fourteen days, as long as the product has not been in use. If the service has been utilized your right to a full refund expires immediately. Please note the difference between a service product, and a physical one.



Prices and administrative errors
SpeedGaming reserves the right to change prices or available products at any time without prior notice. Extension of products will be calculated by current prices, always.
A customer is not entitled to additional rebates on purchased products in case of price-changes or special offer rebates.

We acknowledge that prices may have been entered incorrectly on the official website and/or in other press-materials. Any misunderstandings will be handled on a case-by-case basis. SpeedGaming is not forced to uphold any administrative errors in product pricing or other materials.


Links to other websites from SpeedGaming

Any use of SpeedGaming is the sole responsibility of the user. SpeedGaming cannot be held liable for direct, indirect or occasional damages resulting in use of SpeedGaming.pro. This also applies when following links to external sites which may or may not be present on SpeedGaming.pro.



Handling of Privileged Information
A customer profile with SpeedGaming is 100% personal, and is treated as such. SpeedGaming never discloses information, personal or otherwise, to third parties.
All company and personal information entered with SpeedGaming is entirely confidential.
It is possible to change or deactive information on your SpeedGaming profil at any time.
All passwords are encrypted in our database.



Payment of damages for lost or broken data
SpeedGaming cannot be held liable for loss of data on servers hosted by SpeedGaming caused by things like Power Failures, System Failures, Theft, Arson, Acts of God or similar curcomstances. If SpeedGaming deems it necessary to perform technical changes to servers with resulting server loss, SpeedGaming cannot be held liable for any data-loss.

All customers will be notified of schedueled server closures/reboots seven days prior to the event.

Cancellation

Cancellation of a SpeedGaming product is automatic as all products expire automatically at the end of a rental period. Every day at midnight our system automatically checks for expired servers, and your server will shut down at midnight on the expiry day, and will be deleted unless you extend the rental-period before this happens.


SpeedGaming is not liable for the loss of files or data uploaded to an expired SpeedGaming product. Backup is the sole responsiblity of the customer.



Customer and product support
SpeedGaming is not responsible for support of third-party applications installed on the servers. (Also known as Plugins, Mods etc.).

It is the sole responsibility of the customer to maintain and tweak third party plugins. SpeedGaming is only responsible for the standard-product delivered upon payment.

Note: SpeedGaming utlizies standard-product installations which include some third party applications. These are fully supported.
Installation of other third party applications may interfere with the operation of these pre-installed applications.

No support is offered if a conflict occurs as a direct result of user tampering with default settings.